Mondial develops bluetooth solution for Mercedes-Benz

Mondial Assistance continues to invest in the quality of its service, as it launches its unique Bluetooth pen and pad, designed specifically for the Mercedes-Benz roadside assistance programme. The unique initiative, harnesses the power of Bluetooth technology to streamline the way in which warranty information passes from the Roadside Technicians to the claims administration team at Mondial’s head office.

“This is an exciting addition to the level of service we provide Mercedes-Benz’s uniquely funded programme,” explains Simon Cook, Automotive Director of Mondial Assistance. “To conform with global warranty requirements the current system means every assistance needs an individual ‘write-up’, as costs are claimed through the Mercedes-Benz warranty system. The new Bluetooth pen and pad means we can reduce the number of manual processes, streamlining the whole warranty claiming process.”

The Bluetooth pen writes on a special sensitised pad, converting the handwriting into text using recognition software. Once the form is completed a box is ticked, the information transmits via Bluetooth to a mobile web device, and is then sent to a pre-defined email address at the office. Mondial has consolidated four forms into one using this technology, further reducing time-consuming administration.

Nick Denton, Service Support Director of Mercedes-Benz adds, “The introduction of the Bluetooth system is yet another example of Mondial’s focus on finding new and innovative ways to bring us an efficient and unrivalled service. This technology will speed up the administration of our warranty product, helping us provide the same quality of service our customers have come to expect from Mercedes-Benz.”

The form is fully encrypted, which allows Mondial to track the progress of each form once sent. Mondial can also specify mandatory fields to be completed before the form can be sent. This ensures the correct level of information is received every time, minimising delays.

Simon Cook concludes, “We will be working closely with Mercedes-Benz to further develop this system and integrate other departments, for further efficiency benefits. We hope that Phase two will mean that we can utilise the Mercedes-Benz fault codes, giving us both greater clarity and detail when it comes to fault reporting and trend analysis. This is further illustration of Mondial’s forward thinking approach to warranty services, embracing new technology to streamline processes and bring a new level of benefits to our clients and their customers.”